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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Penelope

Penelope

February 24, 2025

1  out of  5
rating by Penelope
"I never had an online account, usually paid my bill with a key code online. One day the website stopped taking key code payments. I called this office over and over again for two weeks to try to pay my bill, and they never answered or called back. All of my emails went unanswered, too. I have a new insurance policy with a different company now, and suddenly this office has no problem emailing me every couple of days about how my policy was cancelled due to non-payment and I can call to learn about reinstatement options. No thank you. I’m grateful that I never had to submit a claim, I can only imagine that it would have been a terrible experience."
We responded:
"Penelope It is disappointing that you had such experience. Due to significant Fraud, customer process was changed to create online account. I did check all our voicemails, and we did not find any unanswered messages. However, I appreciate your feedback and will ensure that every customer gets a call back. "
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Danielle Vanassche

December 27, 2024

5  out of  5
rating by Danielle Vanassche
"Eric Pringle is simply AMAZING! He is the ONLY person in that office who has ever answered my calls! Not once but TWICE! He helped me fix my policy after 5pm on a Friday and was so happy to do so! Thanks again for everything Eric! You’re the real MVP!!!!"
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Towana Lenoir

December 23, 2024

5  out of  5
rating by Towana Lenoir
"Eric is excellent thank you Erica for everything"
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Tyrone McCreary

December 21, 2024

5  out of  5
rating by Tyrone McCreary
"Eric Pringle is the Greatest Agent by far"
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Don Shaw

November 25, 2024

5  out of  5
rating by Don Shaw
"Eric provided outstanding customer service when I needed help with my auto insurance. He was professional, knowledgeable, and incredibly patient in answering all my questions. He went above and beyond to ensure I got the best coverage for my needs at an affordable price. It's rare to find someone as dedicated and helpful as Eric. Highly recommend working with him for any insurance needs!"
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Miss May

November 19, 2024

5  out of  5
rating by Miss May
"Eric Pringle always does an amazing job. He is always very informative, and he is very nice and pleasant to talk to. He gets 5 stars from me every time. Thank you, Mr. Pringle for being so nice and helpful."
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Catherine Willis Succarde

October 26, 2024

5  out of  5
rating by Catherine Willis Succarde
"Great service especially when it was the only open location within a 30 mile radius."
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Ragnarauk

September 25, 2024

5  out of  5
rating by Ragnarauk
"Eric was nice informative helpful and most of all honest I appreciated his wit and candor 😊"
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Heather Coleman-Voss

May 15, 2024

5  out of  5
rating by Heather Coleman-Voss
"My experience with this office has been exemplary. Concepcion Escobar is extremely knowledgeable, friendly, and willing to discuss all of my questions with patience. I highly recommend this office to anyone who is looking for an insurance agency who about you, your family, and your individual needs."
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Hex

April 9, 2024

1  out of  5
rating by Hex
"Every new interaction with State Farm leaves me more bewildered than the last. At this point, they can't even write a check without messing up somehow. Utterly hopeless company!"
We responded:
"I am sorry that your experience was not as most of my customers. However, please reach out to me directly at the office and I will help to resolve the issue. We apologize for the incontinence. "
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Aida Mendez

January 12, 2024

5  out of  5
rating by Aida Mendez
"This is a excellent office I love the staff they are all nice and ready to help, my 5 stars goes to all of them specially to Ms Jo she has gone beyond her customer service to help me even when I lost my job and couldn't pay my policies she always had that word of encouragement until today she always there for me. I thank you for everything ❤️ I love State Farm"
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Miggy

January 12, 2024

5  out of  5
rating by Miggy
"Highly recommend speaking with margarita, she’s very friendly and responds really fast with all your insurance needs. She has helped my whole family with insurance!"
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Hilaree Hawkins

January 9, 2024

5  out of  5
rating by Hilaree Hawkins
"Had a wonderful experience with Jo Nicoletti. She is kind and knowledgeable, always prompt with communication. Highly recommend!"
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Leticia Orozco

January 8, 2024

5  out of  5
rating by Leticia Orozco
"Excelente servicio con margarita siempre muy atenta conmigo y todo me lo hace bien fácil"
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Tranika Johnson

January 8, 2024

5  out of  5
rating by Tranika Johnson
"I highly recommend Margarita as a great representative she is really nice and professional and she gives great service! Always willingly and gives great advice and service! Thank you for all you do I really appreciate you taking the time and effort to help me with my questions and concerns as always it’s a pleasure working with you! Keep up the great work!!"
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Janet Cancel

January 8, 2024

5  out of  5
rating by Janet Cancel
"Thank You Margarita Hayward for your prompt service in helping me with my policy and answering all my question,"
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Pedro J Montañez Jr

January 8, 2024

5  out of  5
rating by Pedro J Montañez Jr
"Margarita is the best! Always willing to help with any questions/issues. Excellent customer service"
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Jaqueline Flores Cervantes

January 3, 2024

5  out of  5
rating by Jaqueline Flores Cervantes
"Concepción es la unica que conosco y la número 1de esa aceguranza, pero cada que tengo algun problema y hablo por teléfono cualquier persona que me contesta es muy amable en si tod@s son muy amables y ayudan mucho a las personas por eso le puse 5 🌟"
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Madel Aleman

August 3, 2023

5  out of  5
rating by Madel Aleman
"Concepción me ayudo mucho en eliger mi aseguransa de caro y casa. Concepción era muy amable y era muy paciente con todas mis preguntas."
We responded:
"thank you for the compliments. "
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Mohamed Saleh

April 17, 2023

5  out of  5
rating by Mohamed Saleh
"Lovely people. Good service. ❤🇺🇲"
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Katie Mourtos

March 13, 2023

1  out of  5
rating by Katie Mourtos
"“Please call and ask for me directly”. Like… who wrote that lol? No thanks. I don’t like the people who work for your office and have never had a good experience dealing with anyone at any of these offices, and my review has nothing to do with my policy increase. Cancelling my final policy this week."
We responded:
"Katie We are disappointed with your review & this is not at all reflection of my team. We have advise you that increase in premium is due to loosing Multi Car discount. We also offered you to change your PIP coverage to reduce premium and asked for Health insurance documents but you never sent them. We can still help you. Please call and ask for me directly. "
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Shadad Nagi

January 20, 2023

5  out of  5
rating by Shadad Nagi
"The best insurance you can ever get great people always there to help to get you the best quote"
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alvaro meza

January 12, 2023

5  out of  5
rating by alvaro meza
"Highly recommend Concepcion E she speaks both English and Spanish and was very helpful and friendly thank you"
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Laura Lucero

January 12, 2023

5  out of  5
rating by Laura Lucero
"I highly recommend Concepcion Escobar for all your insurance needs! She is very knowledgeable and quick to respond back. I have always had trouble with my insurance but it wasn’t until I met with conception at the Detroit office on Vernor that changed that for me. I definitely also recommend her to all my friends and family."
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Joel Sellentine

January 5, 2023

1  out of  5
rating by Joel Sellentine
"Zero service after signing up for insurance. No returned phone calls and no returned emails. Oddly, I was trying to upgrade. But instead, I'm canceling."
We responded:
"Joel We are disappointed with your review & this is not at all reflection of my team. We have tried to reach you many times. Unfortunately, without relevant information, we cannot provide quote. We can still help you. Please call and ask for me directly. "